{"id":967,"date":"2024-08-16T10:58:53","date_gmt":"2024-08-16T13:58:53","guid":{"rendered":"https:\/\/www.cbm.df.gov.br\/carta\/?p=967"},"modified":"2024-08-21T14:58:39","modified_gmt":"2024-08-21T17:58:39","slug":"ouvidoria-denuncia-reclamacao-sugestao-e-elogio","status":"publish","type":"post","link":"https:\/\/www.cbm.df.gov.br\/carta\/ouvidoria-denuncia-reclamacao-sugestao-e-elogio\/","title":{"rendered":"Ouvidoria &#8211; Den\u00fancia, Reclama\u00e7\u00e3o, Sugest\u00e3o e Elogio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"967\" class=\"elementor elementor-967\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b36bd6e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b36bd6e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ca229f\" data-id=\"7ca229f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f50f14a elementor-widget elementor-widget-image\" data-id=\"f50f14a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"736\" height=\"234\" src=\"https:\/\/www.cbm.df.gov.br\/carta\/wp-content\/uploads\/2021\/01\/tipos-de-demandas.png\" class=\"attachment-large size-large wp-image-901\" alt=\"\" srcset=\"https:\/\/www.cbm.df.gov.br\/carta\/wp-content\/uploads\/2021\/01\/tipos-de-demandas.png 736w, https:\/\/www.cbm.df.gov.br\/carta\/wp-content\/uploads\/2021\/01\/tipos-de-demandas-300x95.png 300w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a860dd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a860dd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5bf092d\" data-id=\"5bf092d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b88881 elementor-widget elementor-widget-text-editor\" data-id=\"7b88881\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 73pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">O que n\u00e3o \u00e9 considerada manifesta\u00e7\u00e3o de Ouvidoria para o Governo do Distrito Federal:<\/span><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Demandas referentes \u00e0 esfera Federal ou sobre outros Estados.<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 73pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Irregularidades ocorridas entre particulares, sem envolvimento de servidor ou \u00f3rg\u00e3o p\u00fablico.<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">&nbsp;<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Canais de atendimento ao Cidad\u00e3o:<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:12pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Telefone:<\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"> Voc\u00ea pode ligar para a Central 162<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">&nbsp;Segunda a sexta de 7h \u00e0s 21h \u2013 S\u00e1bado, domingos e feriados de 8h \u00e0s 18h \u2013 Liga\u00e7\u00e3o gratuita para telefone fixo e celular.<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">&nbsp;<\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Internet: <\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">acessar o Sistema<\/span><a href=\"https:\/\/www.participa.df.gov.br\/\" style=\"text-decoration:none\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"> <\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline\">PARTICIPA DF<\/span><\/a><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">&nbsp;<\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Presencial:<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">&nbsp;De segunda a sexta-feira de 7h \u00e0s 19h<\/span><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Postos Na Hora Rodovi\u00e1ria do Plano Piloto: Setor de Divers\u00f5es Norte &#8211; Bras\u00edlia, DF, 70297-400<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 73pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Posto Na Hora Taguatinga Sul: QS 03, Lote 11, Lojas 4 a 8 &#8211; Taguatinga, Bras\u00edlia &#8211; DF, 71953-000<\/span><\/p><\/li><\/ul><p><b style=\"font-weight:normal\" id=\"docs-internal-guid-f317736a-7fff-6ceb-c9cc-74a3d7d73805\"><br><\/b><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">A Ouvidoria do CBMDF prioriza o atendimento para:<\/span><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:7pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Pessoas com defici\u00eancia;<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Idosos com idade igual ou superior m 60 anos;<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Gestantes;<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Pessoas com crian\u00e7as de colo.<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:12pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">&nbsp;&nbsp;<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:10pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Prazos:<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Sugest\u00f5es, reclama\u00e7\u00f5es, elogios:<\/span><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 73pt;text-align: justify;margin-top:7pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Prazo de vinte (20) dias corridos para a resposta ao cidad\u00e3o a contar da data do registro da manifesta\u00e7\u00e3o<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 73pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">S\u00e3o<\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><span class=\"Apple-tab-span\">\t<\/span><\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">dez<\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><span class=\"Apple-tab-span\">\t<\/span><\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">(10)<\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><span class=\"Apple-tab-span\">\t<\/span><\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">dias<\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><span class=\"Apple-tab-span\">\t<\/span><\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">para<\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><span class=\"Apple-tab-span\">\t<\/span><\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">informar <\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><span class=\"Apple-tab-span\">\t<\/span><\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">ao &nbsp; cidad\u00e3o <\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><span class=\"Apple-tab-span\">\t<\/span><\/span><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">as primeiras provid\u00eancias adotadas \u2013 (Art . 24 do Decreto n\u00ba 36.462\/2015)<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 73pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">No m\u00e1ximo mais dez (10) dias para apurar e informar o resultado ao cidad\u00e3o \u2013 (Art. 25 do Decreto n\u00ba 36.462\/2015)<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:12pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Den\u00fancias:<\/span><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 73pt;text-align: justify;margin-top:7pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">O prazo poder\u00e1 ser prorrogado pelo mesmo per\u00edodo de vinte (20) dias (Art. 25 Par\u00e1grafo 1\u00ba, do Decreto n\u00ba36.462\/2015)<\/span><\/p><\/li><\/ul><p><b style=\"font-weight:normal\"><br><\/b><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 72pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Garantias:&nbsp;&nbsp;<\/span><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 72pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Seguran\u00e7a&nbsp;<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 72pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Restri\u00e7\u00e3o de acesso a dados pessoais&nbsp;<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 72pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Comunica\u00e7\u00f5es, pelo sistema de ouvidoria, sobre o andamento da manifesta\u00e7\u00e3o conforme prazos legais&nbsp;<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 72pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Atendimento por equipe especializada.<\/span><\/p><\/li><\/ul><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">&nbsp;<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Elementos fundamentais para o registro de uma DEN\u00daNCIA<\/span><\/p><ul style=\"margin-top:0;margin-bottom:0;padding-inline-start:48px\"><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:12pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">NOMES de pessoas e empresas envolvidas<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">QUANDO ocorreu o fato<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">ONDE ocorreu o fato<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Quem pode TESTEMUNHAR<\/span><\/p><\/li><li dir=\"ltr\" style=\"list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\"><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Se poss\u00edvel, PROVAS<\/span><\/p><\/li><\/ul><p><b style=\"font-weight:normal\"><br><\/b><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:4pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Registro Identificado<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Apresenta\u00e7\u00e3o do documento de identifica\u00e7\u00e3o v\u00e1lido (Carteira de Identidade; Cadastro de Pessoas F\u00edsicas \u2013 CPF; Cadastro Nacional de Pessoas Jur\u00eddicas \u2013 CNPJ; T\u00edtulo de Eleitor; Passaporte; Carteira de Trabalho; Carteira Funcional; Carteira Nacional de Habilita\u00e7\u00e3o (modelo novo) e Certificado de Reservista).<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Possibilidade de sigilo conforme Art. 23, inciso I, do Decreto n\u00ba 36.462\/2015.<\/span><\/p><p><b style=\"font-weight:normal\"><br><\/b><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Registro An\u00f4nimo<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 73pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Haver\u00e1 an\u00e1lise preliminar para confirmar se os fatos apresentados s\u00e3o verdadeiros.<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:12pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Tratamento espec\u00edfico para DEN\u00daNCIAS.<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;margin-right: 73pt;text-align: justify;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Avalia\u00e7\u00e3o, classifica\u00e7\u00e3o e encaminhamento realizados pela Ouvidoria-Geral do Distrito Federal.<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:12pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">&nbsp;<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:12pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#110f0e;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Normas e Regulamenta\u00e7\u00f5es<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">&nbsp;Lei n\u00ba 4.896\/2012&nbsp;<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:1pt;margin-bottom:12pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Decreto n\u00ba 36.462\/2015<\/span><\/p><p dir=\"ltr\" style=\"line-height:1.7999999999999998;text-align: justify;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline\">Instru\u00e7\u00e3o Normativa n\u00ba 01\/2017<\/span><\/p><p><span style=\"font-weight:normal\"><br><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>O que n\u00e3o \u00e9 considerada manifesta\u00e7\u00e3o de Ouvidoria para o Governo do Distrito Federal: Demandas referentes \u00e0 esfera Federal ou sobre outros Estados. Irregularidades ocorridas entre particulares, sem envolvimento de servidor ou \u00f3rg\u00e3o p\u00fablico. &nbsp; Canais de atendimento ao Cidad\u00e3o: Telefone: Voc\u00ea pode ligar para a Central 162 &nbsp;Segunda a sexta de 7h \u00e0s 21h [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[5],"tags":[],"post_folder":[20],"class_list":["post-967","post","type-post","status-publish","format-standard","hentry","category-carta","entry"],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","ocean-thumb-m":"","ocean-thumb-ml":"","ocean-thumb-l":""},"post_excerpt_stackable":"<p>O que n\u00e3o \u00e9 considerada manifesta\u00e7\u00e3o de Ouvidoria para o Governo do Distrito Federal:Demandas referentes \u00e0 esfera Federal ou sobre outros Estados.Irregularidades ocorridas entre particulares, sem envolvimento de servidor ou \u00f3rg\u00e3o p\u00fablico.&nbsp;Canais de atendimento ao Cidad\u00e3o:Telefone: Voc\u00ea pode ligar para a Central 162&nbsp;Segunda a sexta de 7h \u00e0s 21h \u2013 S\u00e1bado, domingos e feriados de 8h \u00e0s 18h \u2013 Liga\u00e7\u00e3o gratuita para telefone fixo e celular.&nbsp;Internet: acessar o Sistema PARTICIPA DF&nbsp;Presencial:&nbsp;De segunda a sexta-feira de 7h \u00e0s 19hPostos Na Hora Rodovi\u00e1ria do Plano Piloto: Setor de Divers\u00f5es Norte &#8211; Bras\u00edlia, DF, 70297-400Posto Na Hora Taguatinga Sul: QS 03, Lote 11,&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/www.cbm.df.gov.br\/carta\/category\/carta\/\" rel=\"category tag\">Carta<\/a>","author_info":{"name":"ANDR\u00c9 LUIS SILVA MEZENCIO","url":"https:\/\/www.cbm.df.gov.br\/carta\/author\/andre-mezencio\/"},"comments_num":"0 coment\u00e1rio","featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","ocean-thumb-m":"","ocean-thumb-ml":"","ocean-thumb-l":""},"post_excerpt_stackable_v2":"<p>O que n\u00e3o \u00e9 considerada manifesta\u00e7\u00e3o de Ouvidoria para o Governo do Distrito Federal:Demandas referentes \u00e0 esfera Federal ou sobre outros Estados.Irregularidades ocorridas entre particulares, sem envolvimento de servidor ou \u00f3rg\u00e3o p\u00fablico.&nbsp;Canais de atendimento ao Cidad\u00e3o:Telefone: Voc\u00ea pode ligar para a Central 162&nbsp;Segunda a sexta de 7h \u00e0s 21h \u2013 S\u00e1bado, domingos e feriados de 8h \u00e0s 18h \u2013 Liga\u00e7\u00e3o gratuita para telefone fixo e celular.&nbsp;Internet: acessar o Sistema PARTICIPA DF&nbsp;Presencial:&nbsp;De segunda a sexta-feira de 7h \u00e0s 19hPostos Na Hora Rodovi\u00e1ria do Plano Piloto: Setor de Divers\u00f5es Norte &#8211; Bras\u00edlia, DF, 70297-400Posto Na Hora Taguatinga Sul: QS 03, Lote 11,&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/www.cbm.df.gov.br\/carta\/category\/carta\/\" rel=\"category tag\">Carta<\/a>","author_info_v2":{"name":"ANDR\u00c9 LUIS SILVA MEZENCIO","url":"https:\/\/www.cbm.df.gov.br\/carta\/author\/andre-mezencio\/"},"comments_num_v2":"0 coment\u00e1rio","_links":{"self":[{"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/posts\/967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/comments?post=967"}],"version-history":[{"count":10,"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/posts\/967\/revisions"}],"predecessor-version":[{"id":1002,"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/posts\/967\/revisions\/1002"}],"wp:attachment":[{"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/media?parent=967"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/categories?post=967"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/tags?post=967"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/carta\/wp-json\/wp\/v2\/post_folder?post=967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}