{"id":39,"date":"2023-09-13T16:10:00","date_gmt":"2023-09-13T19:10:00","guid":{"rendered":"http:\/\/www3.cbm.df.gov.br\/ouvidoria\/?p=39"},"modified":"2026-05-04T14:15:41","modified_gmt":"2026-05-04T17:15:41","slug":"canais-de-atendimento","status":"publish","type":"post","link":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/canais-de-atendimento\/","title":{"rendered":"Canais de Atendimento"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"39\" class=\"elementor elementor-39\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67dc85cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67dc85cc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62fe3bf9\" data-id=\"62fe3bf9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c839da3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2c839da3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Para<i> <\/i>manifesta\u00e7\u00f5es de ouvidoria<\/strong><\/p>\n<p>Reclama\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, elogios, informa\u00e7\u00f5es e solicita\u00e7\u00f5es de car\u00e1ter geral sobre servi\u00e7os da administra\u00e7\u00e3o p\u00fablica, tais como hor\u00e1rios de funcionamento, n\u00fameros de telefone, endere\u00e7os, entre outras.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Registre sua manifesta\u00e7\u00e3o via internet:<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Voc\u00ea pode registrar e acompanhar suas manifesta\u00e7\u00f5es via internet.\u00a0<strong>Para acompanhamento, basta ter a senha de acesso ao sistema recebida no ato do registro da manifesta\u00e7\u00e3o e n\u00famero do protocolo em m\u00e3os.\u00a0<\/strong><a href=\"https:\/\/www.participa.df.gov.br\/\" target=\"_blank\" rel=\"noreferrer noopener\">Quero registrar agora<\/a><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Ligue 162<\/strong><\/p>\n<p>Central de atendimento do GDF gratuita para liga\u00e7\u00f5es realizadas de telefone fixo e pelo celular, exclusiva para assuntos de ouvidoria, como reclama\u00e7\u00f5es, sugest\u00f5es, elogios, den\u00fancias, informa\u00e7\u00f5es e solicita\u00e7\u00e3o de car\u00e1ter geral sobre servi\u00e7os da administra\u00e7\u00e3o p\u00fablica De segunda \u00e0 sexta de 7h \u00e0s 21h &#8211; s\u00e1bado, domingo e feriado de 8h \u00e0s 18h. Liga\u00e7\u00e3o gratuita para telefone fixo e celular.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Atendimento Presencial<\/strong><\/p>\n<p>&#8211; Rodovi\u00e1ria do Plano Piloto &#8211; Pr\u00f3ximo \u00e0 Esta\u00e7\u00e3o Central do Metr\u00f4 (Posto de Atendimento do NaHora\u00a0 \/ OUVIDORIA CBMDF) \u2013 telefone: (61) 981672231<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Hor\u00e1rio de funcionamento: das 07:30 \u00e0s 18:30 horas de segunda \u00e0 sexta.<\/p>\n<p>Como Chegar: <a href=\"https:\/\/www.google.com\/maps\/dir\/\/Setor+de+Divers%C3%B5es+Norte+Na+Hora+-+Rodovi%C3%A1ria+do+Plano+Piloto+-+Bras%C3%ADlia,+DF,+70297-400\/@-15.7936643,-47.8860767,17z\/data=!4m8!4m7!1m0!1m5!1m1!1s0x935a3ae20f4178d1:0x2b685054d2249478!2m2!1d-47.8835018!2d-15.7936695?authuser=0https:\/\/www.google.com\/maps\/dir\/\/Setor+de+Divers%C3%B5es+Norte+Na+Hora+-+Rodovi%C3%A1ria+do+Plano+Piloto+-+Bras%C3%ADlia,+DF,+70297-400\/@-15.7936643,-47.8860767,17z\/data=!4m8!4m7!1m0!1m5!1m1!1s0x935a3ae20f4178d1:0x2b685054d2249478!2m2!1d-47.8835018!2d-15.7936695?authuser=0\">Clique Aqui<\/a><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>&#8211; Taguatinga, no Pist\u00e3o Sul (Posto de Atendimento do NaHora \/ OUVIDORIA CBMDF) \u2013 telefone (61) 991294521<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Hor\u00e1rio de funcionamento: das 07:30 horas \u00e0s 18:30 horas de segunda \u00e0 sexta.<\/p>\n<p>Como Chegar: <a href=\"https:\/\/www.google.com\/maps\/dir\/\/Na+Hora+-+Taguatinga+-+QS+03,+Lote+11,+Lojas+4+a+8+-+Taguatinga,+Bras%C3%ADlia+-+DF,+71953-000\/@-15.8457167,-48.0458607,17z\/data=!4m8!4m7!1m0!1m5!1m1!1s0x935a32888d0e8c3f:0x42d12560352aa0e!2m2!1d-48.0432858!2d-15.8457219?authuser=0\">Clique Aqui<\/a><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Para obter informa\u00e7\u00f5es p\u00fablicas sobre o GDF<\/strong><\/p>\n<p><strong>Via internet<\/strong><\/p>\n<p>Busque a informa\u00e7\u00e3o no link do Acesso \u00e0 informa\u00e7\u00e3o que est\u00e1 dispon\u00edvel em todos os sites do GDF ou acesse o Portal da Transpar\u00eancia. Caso n\u00e3o encontre o que procura, fa\u00e7a um Pedido de Informa\u00e7\u00e3o por meio do sistema e-SIC. Os temas e tipos de informa\u00e7\u00e3o que podem ser solicitadas constam no artigo 7\u00ba da Lei Distrital de Acesso \u00e0 informa\u00e7\u00e3o n\u00ba<a href=\"http:\/\/www.ouvidoria.df.gov.br\/legislacao-normativos-decretos\">\u00a04.990\/2012<\/a>.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><a href=\"https:\/\/www.participa.df.gov.br\/\" target=\"_blank\" rel=\"noreferrer noopener\">Quero registrar agora<\/a><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>Atendimento Presencial (SIC)<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>&#8211; Rodovi\u00e1ria do Plano Piloto (Posto de Atendimento do NaHora\u00a0 \/ OUVIDORIA CBMDF) \u2013 telefone: 61 98167-2231. Localiza\u00e7\u00e3o: <a href=\"https:\/\/www.google.com\/maps\/dir\/\/Setor+de+Divers%C3%B5es+Norte+Na+Hora+-+Rodovi%C3%A1ria+do+Plano+Piloto+-+Bras%C3%ADlia,+DF,+70297-400\/@-15.7936643,-47.8860767,17z\/data=!4m8!4m7!1m0!1m5!1m1!1s0x935a3ae20f4178d1:0x2b685054d2249478!2m2!1d-47.8835018!2d-15.7936695?authuser=0\">Clique Aqui<\/a><\/p>\n<p>&#8211; Taguatinga, no Pist\u00e3o Sul (Posto de Atendimento do NaHora \/ OUVIDORIA CBMDF) \u2013 telefone (61) 99129-4521.<\/p>\n<p>Localiza\u00e7\u00e3o: <a href=\"https:\/\/www.google.com\/maps\/dir\/\/Na+Hora+-+Taguatinga+-+QS+03,+Lote+11,+Lojas+4+a+8+-+Taguatinga,+Bras%C3%ADlia+-+DF,+71953-000\/@-15.8457167,-48.0458607,17z\/data=!4m8!4m7!1m0!1m5!1m1!1s0x935a32888d0e8c3f:0x42d12560352aa0e!2m2!1d-48.0432858!2d-15.8457219?authuser=0\">Clique Aqui<\/a><\/p>\n<h5 style=\"font-family: Roboto, sans-serif;font-style: normal\"><span style=\"font-size: 15px;font-weight: 600\">\u00a0<\/span><\/h5>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Para manifesta\u00e7\u00f5es de ouvidoria Reclama\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, elogios, informa\u00e7\u00f5es e solicita\u00e7\u00f5es de car\u00e1ter geral sobre servi\u00e7os da administra\u00e7\u00e3o p\u00fablica, tais como hor\u00e1rios de funcionamento, n\u00fameros de telefone, endere\u00e7os, entre outras. Registre sua manifesta\u00e7\u00e3o via internet: Voc\u00ea pode registrar e acompanhar suas manifesta\u00e7\u00f5es via internet.\u00a0Para acompanhamento, basta ter a senha de acesso ao sistema recebida no [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":""},"categories":[1],"tags":[],"post_folder":[],"class_list":["post-39","post","type-post","status-publish","format-standard","hentry","category-sem-categoria","entry"],"_links":{"self":[{"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/posts\/39","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/comments?post=39"}],"version-history":[{"count":111,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/posts\/39\/revisions"}],"predecessor-version":[{"id":2374,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/posts\/39\/revisions\/2374"}],"wp:attachment":[{"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/media?parent=39"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/categories?post=39"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/tags?post=39"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/post_folder?post=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}