{"id":41,"date":"2023-09-13T16:15:00","date_gmt":"2023-09-13T19:15:00","guid":{"rendered":"http:\/\/www3.cbm.df.gov.br\/ouvidoria\/?p=41"},"modified":"2026-04-06T15:05:31","modified_gmt":"2026-04-06T18:05:31","slug":"passo-a-passo","status":"publish","type":"post","link":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/passo-a-passo\/","title":{"rendered":"Passo a Passo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"41\" class=\"elementor elementor-41\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63e2430b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63e2430b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-316a2ebe\" data-id=\"316a2ebe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-146ddf72 elementor-widget elementor-widget-text-editor\" data-id=\"146ddf72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>Etapas de atendimento:<\/p>\n\n<p>1\u00ba Registro<\/p>\n\n<p>2\u00ba encaminhamento ao \u00f3rg\u00e3o ou entidade respons\u00e1vel<\/p>\n\n<p>3\u00ba An\u00e1lise da demanda<\/p>\n\n<p>4\u00ba Registro da resposta ao cidad\u00e3o<\/p>\n\n<p>Qualquer pessoa f\u00edsica ou jur\u00eddica.<\/p>\n\n<p>\u00a0<strong>ATEN\u00c7\u00c3O:<\/strong>\u00a0Acompanhe o andamento da sua demanda,<strong>\u00a0mediante apresenta\u00e7\u00e3o do protocolo e senha.\u00a0<\/strong>Ligue 162 ou acesse\u00a0<a href=\"https:\/\/www.participa.df.gov.br\/\">aqui<\/a>.<\/p>\n\n<p><strong>Prazos<\/strong><\/p>\n\n<p><strong>Posi\u00e7\u00e3o inicial &#8211;\u00a0<\/strong>10 dias (a contar da data do registro)<\/p>\n\n<p><strong>Resposta final<\/strong>\u00a0&#8211; 20 dias (a contar da data do registro)<\/p>\n\n<p><strong>Exclusivamente para den\u00fancias<\/strong>\u00a0&#8211; poder\u00e1 haver prorroga\u00e7\u00e3o de mais de 20 dias (a contar da data do registro)<\/p>\n\n<p><strong>Indisponibilidade do sistema informatizado<\/strong><\/p>\n\n<p>Quando o sistema de ouvidoria estiver indispon\u00edvel, o cidad\u00e3o dever\u00e1 ter a sua manifesta\u00e7\u00e3o registrada em formul\u00e1rio impresso e receber\u00e1 o numero do protocolo assim que o sistema voltar a funcionar dentro da normalidade.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Etapas de atendimento: 1\u00ba Registro 2\u00ba encaminhamento ao \u00f3rg\u00e3o ou entidade respons\u00e1vel 3\u00ba An\u00e1lise da demanda 4\u00ba Registro da resposta ao cidad\u00e3o Qualquer pessoa f\u00edsica ou jur\u00eddica. \u00a0ATEN\u00c7\u00c3O:\u00a0Acompanhe o andamento da sua demanda,\u00a0mediante apresenta\u00e7\u00e3o do protocolo e senha.\u00a0Ligue 162 ou acesse\u00a0aqui. Prazos Posi\u00e7\u00e3o inicial &#8211;\u00a010 dias (a contar da data do registro) Resposta final\u00a0&#8211; 20 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":""},"categories":[1],"tags":[],"post_folder":[],"class_list":["post-41","post","type-post","status-publish","format-standard","hentry","category-sem-categoria","entry"],"_links":{"self":[{"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/posts\/41","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/comments?post=41"}],"version-history":[{"count":45,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/posts\/41\/revisions"}],"predecessor-version":[{"id":2339,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/posts\/41\/revisions\/2339"}],"wp:attachment":[{"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/media?parent=41"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/categories?post=41"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/tags?post=41"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/www.cbm.df.gov.br\/ouvidoria\/wp-json\/wp\/v2\/post_folder?post=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}